BSOD one to two times a day
Recently I've been getting a BSOD 1 to two times a day.
It doesn't seem to be associated with anything particular.
I can be playing a game or doing nothing and the computer blue screens and then reboots and runs fine until the next crash.
Every time it
reboots I get a "Windows has recovered from an unexpected crash" pop-up, but I'm not computer literate enough to know what to do with that info.
I'm running Windows 7 Home Premium.
If anyone could tell me what the info means then I would be very appreciative.
Edit: Here's a link to the DMP files my computer had.
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Files that help describe the problem:
Keys to the Problem BSOD one to two times a day
All of the attached DMP files are of the WHEA_UNCORRECTABLE_ERROR (124) bugcheck.
A fatal hardware error has occurred.
This fatal error displays data from the Windows Hardware Error Architecture (WHEA).
BugCheck 124, 0, fffffa800abc2028, b6544000, 68000135
If we run an !errrec on the 2nd parameter of the bugcheck (address of the WER structure) we get the following:
Section 2 : x86/x64 MCA
Descriptor @ fffffa800abc2138
Section @ fffffa800abc22c0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : DCACHEL1_DRD_ERR (Proc 1 Bank 0)
Status : 0xb654400068000135
Address : 0x000000030ace0600
Misc. : 0x0000000000000000
In all of the dumps, it's a consistent DCACHEL1_DRD_ERR (always Proc 1 and Bank 0 as well).
DCACHEL1_DRD_ERR = Implies there was a Cache L1 Data Read error.
^^ Implies that this was NOT caused by any sort of software complication (drivers, etc) but hardware...
processor cache also furthers our diagnosis in the CPU itself (L1 Cache) possibly being faulty.
There is only so much you can do with a bugcheck like this until it comes down to a faulty processor that will need to be replaced.
Start from 1 and work downward:
Ensure your temperatures are within standard and nothing's overheating.
You can use a program such as Speccy if you'd like to monitor temps -
Clear your CMOS (or load optimized BIOS defaults) to ensure there's no improper BIOS setting or to clear overclock settings -
Ensure your BIOS is up to date.
The only software conflict that can usually cause *124 bugchecks are OS to BIOS utilities from manufacturer's like Asus' AI Suite.
If you have something like this software-wise, remove it ASAP.
If all of the above fail, the only left to do is replace your processor as it is faulty.
If you failed to fix it, another option is to call Microsoft and walk through the process with a technician. To do this, dial "1-800-936-5700". Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.
Another Safe way to Repair the Problem: BSOD one to two times a day:
How to Fix BSOD one to two times a day with SmartPCFixer?
1. You can Download SmartPCFixer here. Install it on your computer. When you open SmartPCFixer, it will perform a scan.
2. After the scan is done, you can see the errors and problems need to be repaired. Click Fix All.
3. When the Fixing part is finished, your computer has been speeded up and the errors have been fixed
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