[Solved] Black screen after sleep or hibernation with Win 8.1

Black screen after sleep or hibernation with Win 8.1

I have a new Dell XPS with Radeon HD 7500 series.
have Win 8.1 installed and have had only one major problem so far.
Monitor fails to come back on restart after being shut down on power saving or after being put into sleep or hibernation mode.
I have a
Samsung 940ux monitor.
My only option is to shutdown via power button and then start up again.

I do have one more problem with monitor: the whole display is shifted to the left and there is a vertical black band.
Talked to Samsung folks who had no answers.

Any suggested help would be greatly appreciated!

Thanks

Anwsers to the Problem Black screen after sleep or hibernation with Win 8.1

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Hi,
 
1.
Are you facing this issue immediately after the Windows 8.1 update?
2.
Did you update from Windows 8 or 8.1 Preview?
3.
What is the exact model of the Dell computer?
 
This issue may occur if the graphic card drivers are not updated.
Let’s try the following steps and check.
You may try running the Windows Updates and install all the available updates including the optional driver and firmware updates.
Windows Update: Frequently Asked Questions
You may also refer to the computer manufacturer website and try installing Windows 8.1 drivers for graphic card and chipset.
 
Regarding the Samsung Monitor, it seems it is not fully compatible with Windows 8.1.
The drivers and software are available only for Windows XP and Vista.
For further information, refer to the Samsung support article:
Samsung Driver Downloads
Since Windows 8.1 drivers & software are not available for the monitor, you may install the Windows Vista drivers in compatibility mode and check.
Follow these steps to install the drivers in compatibility mode and check if that helps.
a.
Download the driver from the manufacturer’s website.
b.
Right-click on the driver setup file and click on
‘properties’.
c.
Click on the ‘compatibility’ tab and check the box
‘Run this program in compatibility mode for’ and select Windows Vista operating system from the drop down menu.
d.
Click on ‘Apply’ and click ‘OK’ and run the file to install it.
 
Hope the information helps.
Let us know if you need further assistance with Windows related issues.
We will be happy to help.

Tweak IE Options

• Open Internet Explorer.
• Go to "Tools > Internet Options > Advanced Tab".
• Uncheck "Enable third-party browser extensions".
• Click "Apply".
  
• Reboot your computer.

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