Tuesday, September 13, 2016

Fast Solution to Error: Cannot download files using IE9

Cannot download files using IE9

I am running IE9 in Windows 7.
No matter what I try to download, it starts out like it is going to download the file fine.
It gives you the "What do you want to do with window, and you respond to the prompt, either "Open" "Save" or "Save as".
When you respond, the window opens at the bottom of the browser  " couldn't be downloaded".  Clicking "Retry" button only repeats the same error.
However Chrome will download the same files and programs on the same computer without problem, so the issue has to be an IE issue.
What do I need to do to fix this?

Anwsers to the Problem Cannot download files using IE9

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On another site, they said something about the temporary files index file becoming corrupt,

I haven't heard of that, but I suppose it's possible.
Try these procedures.
See if a browser add-on is causing the problem.

Start Internet Explorer without add-ons by right-clicking the IE icon on the desktop.
Choose Start without add-ons.
from Start> Programs> Accessories> System tools> Internet Explorer (no add-ons)
If the problem goes away, an add-on is causing it. 
To determine which add-on is causing the problem see:
IEBlog  Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
Windows Vista Help- Internet Explorer add-ons frequently asked questions:
With the warning that a reset will delete AutoComplete data, such as passwords and you will have to reinstall or re-enable browser add-ons, use the Reset IE Settings button in Internet Options> Advanced.
Useful for recovering stored passwords before you clear all stored login data:
IE PassView- NirSoft:
What a reset of IE settings will do:
Windows Vista Help- Reset Internet Explorer settings:
See if clean boot troubleshooting identifies a startup program as the culprit.
929135- How to troubleshoot a problem by performing a clean boot in Vista or in Windows 7:


  1. Access the files on your computer via MY COMPUTER
  2. Under the C: drive, access the WINDOWS folder
  3. Select the SOFTWARE DISTRIBUTION folder, followed by the DOWNLOAD folder.
  4. Delete any files within this download folder.
  5. If you are unable to delete these files, open the command prompt (CMD) as the administrator, and type "net stop wuauserv" into the CMD prompt window. Press ENTER. This should allow you to delete the files from step 4.
  6. Once the files are deleted, open and run the CMD as the administrator and type "wuauclt.exe /updatenow". Press ENTER.

Another Safe way to Repair the Problem: Cannot download files using IE9:

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1. Download Error Fixer. Install it on your computer.

2. After the scan is finished, you can see the errors and problems which need to be repaired.

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