Sunday, September 18, 2016

Troubleshooting:Chinese version of Windows 7 Ultimate 64-bit unable to download English Language Pack, KB972813. Error

Chinese version of Windows 7 Ultimate 64-bit unable to download English Language Pack, KB972813.

I purchased a DELL 1555 laptop this week from a Dell outlet in China.  I've lived overseas now for a few years and really wanted an English version of Windows 7 but the store owner said he only had Chinese.

I went to Control Panel and started Windows Update.  I tried to download the English Language Pack, KB972813 but it keeps failing.  All I can say is that all critical updates have installed successfully, so I know Windows Update works.

I believe this is the error message that comes up, but I'm not sure as the rest of the text is in Chinese:
"WindowsUpdate_80070002" "WindowsUpdate_dt000"

I've read online the variations between versions of Windows and that Ultimate is the only version which can install Language Packs.  I also read where others have asked the same question about other languages, converting to English and it seemed they figured
it out.

Copied & pasted my version of Windows from "winver" and it shows WINDOWS 7 旗舰版 (which translates as Ultimate).

Thank you,


Anwsers to the Problem Chinese version of Windows 7 Ultimate 64-bit unable to download English Language Pack, KB972813.

Download SmartPCFixer to Fix It (Free)

Using Windows troubleshooter:

  • Click on Search on Charm bar and type Troubleshooting. Click on the very first option.
  • A new window will open. Click View all from the left pane.
  • Scroll down to the bottom and click on Windows update.
  • Troubleshooter window for Windows update will pop up. Click on NEXT. It may ask you for administrative permission.
  • The troubleshooter will automatically detect problems and fix it.
  • Now, close this window and try download/install the app which was previously showing error.

Another Safe way to Fix the Problem: Chinese version of Windows 7 Ultimate 64-bit unable to download English Language Pack, KB972813.:

How to Fix Chinese version of Windows 7 Ultimate 64-bit unable to download English Language Pack, KB972813. with SmartPCFixer?

1. Click the button to download Error Fixer . Install it on your computer.  Open it, and it will perform a scan for your computer. The errors will be shown in the scan result.

2. After the scan is done, you can see the errors and problems need to be fixed. Click Fix All.

3. The Repair part is done, the speed of your computer will be much higher than before and the errors have been removed. You can also use other functions in SmartPCFixer. Like dll downloading, junk file cleaning and print spooler error repair.

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