Cannot install updates/apps or upgrade to Windows 8.1
I am currently running Windows 8 Pro that was pre-installed onto my laptop when I purchased it.
I'm having two issues that may be connected.
1.) When I attempt to install updates or apps, the store gives me either error code: 0x80070002 or error code: 0x80246007.
I have tried all methods (WSReset.exe, Clean boot, SoftwareDistribution.old, downloading apps individually) to no avail.
with a Microsoft technical assistant who believed it to be a licensing activation error but did not help me fix this issue.
Here is an attached screenshot of what it looks like:
2.) I cannot find Windows 8.1 in the store.
The update KB2871389
is installed on my computer, I have 400 gigs of space available, ect.
There should not be a reason that I can't find or install the system update, but it does not appear.
This is what my main store screen looks like:
(No Windows 8.1 update??)
I'm honestly quite frustrated with the entire situation.
I was hung up on twice when I called Microsoft volume licensing services to see if that would fix the issue.
I tried to sign up with the Microsoft Volume Licensing
Service Center for possible assistance but I have no idea how to find my License number or Authorization number.
These issues have rendered my computer pretty useless, so I would appreciate any help I could get.
Keys to the Problem Cannot install updates/apps or upgrade to Windows 8.1
If you failed to fix it, another option is to call Microsoft and walk through the process with a technician. To do this, dial "1-800-936-5700". Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.
Recommended Method to Repair the Problem: Cannot install updates/apps or upgrade to Windows 8.1:
How to Fix Cannot install updates/apps or upgrade to Windows 8.1 with SmartPCFixer?
1. Click the button to download SmartPCFixer . Install it on your computer. Run it, and it will scan your computer. The junk files will be shown in the list.
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