Tuesday, September 13, 2016

Solution to Problem: Cannot install updates/apps or upgrade to Windows 8.1

Cannot install updates/apps or upgrade to Windows 8.1

I am currently running Windows 8 Pro that was pre-installed onto my laptop when I purchased it.
I'm having two issues that may be connected.

1.) When I attempt to install updates or apps, the store gives me either error code: 0x80070002 or error code: 0x80246007.
I have tried all methods (WSReset.exe, Clean boot, SoftwareDistribution.old, downloading apps individually) to no avail.
I chatted
with a Microsoft technical assistant who believed it to be a licensing activation error but did not help me fix this issue.
Here is an attached screenshot of what it looks like:

2.) I cannot find Windows 8.1 in the store.
The update KB2871389
is installed on my computer, I have 400 gigs of space available, ect.
There should not be a reason that I can't find or install the system update, but it does not appear.
This is what my main store screen looks like: 
(No Windows 8.1 update??)

I'm honestly quite frustrated with the entire situation.
I was hung up on twice when I called Microsoft volume licensing services to see if that would fix the issue.
I tried to sign up with the Microsoft Volume Licensing
Service Center for possible assistance but I have no idea how to find my License number or Authorization number.
These issues have rendered my computer pretty useless, so I would appreciate any help I could get. 

Keys to the Problem Cannot install updates/apps or upgrade to Windows 8.1

Download Error Fixer for Free Now

If you failed to fix it, another option is to call Microsoft and walk through the process with a technician. To do this, dial "1-800-936-5700". Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.

Recommended Method to Repair the Problem: Cannot install updates/apps or upgrade to Windows 8.1:

How to Fix Cannot install updates/apps or upgrade to Windows 8.1 with SmartPCFixer?

1. Click the button to download SmartPCFixer . Install it on your computer.  Run it, and it will scan your computer. The junk files will be shown in the list.

2. After the scan is done, you can see the errors and problems which need to be repaired.

3. The Repair part is finished, the speed of your computer will be much higher than before and the errors have been removed. You can also use other functions in this software. Like dll downloading, windows updating and print spooler error repair.

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