Cannot open default e-mail folders. The information store could not be opened
I have just installed MS Office 2007 and keep getting an error message, when trying to open Outlook: "Cannot open your default e-mail folders.
The information store could not be opened".
Can anyone help please.
Anwsers to the Problem Cannot open default e-mail folders. The information store could not be opened
Usually this error occurs when Outlook is running in Compatibility mode.
Go to the location,
In 32 bit Operating system,
C:\Program Files\Microsoft Office\Office 12\Outlook.exe
In 64 bit Operating system,
C:\Program Files (x86)\Microsoft Office\Office 12\Outlook.exe
Right click on Outlook.exe> Properties.
Click on Compatibility tab, uncheck the box ‘Run this program in compatibility mode’.
Click on Apply and click on ok.
Try to open Outlook and check.
- Click the Start button.
- In the Search box, type "regedit" (without quotes) and press Enter.
- Look for the following registry key: "HKEY_LOCAL_MACHINE\SOFTWARE\ Microsoft\ SQMClient\Windows\DisabledSessions".
- On the right window pane, delete the subkey: "Machine Throttling".
- Restart your computer.
Another Safe way to Fix the Problem: Cannot open default e-mail folders. The information store could not be opened:
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