Fast Solution to Error: can't clear print queue (phantom document?)

can't clear print queue (phantom document?)

HP OfficeJet Pro 8500 A909g

Can't print.
 There's nothing in the print queue to delete, but when I look at Devices & Printers, that shows 1 in print queue.
 I right click & choose See what's printing, and there's nothing there.

How can I get the printer to recognize that there's nothing in the print queue?  It's preventing me from printing (I can try to print, and "that" document will show in the print queue, and the printer thinks there are 2 in the queue - but since the phantom
1st job isn't printing, the 2nd, real one, won't either.ca

Anwsers to the Problem can't clear print queue (phantom document?)

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Using System Restore

• Click on the Start button on the Taskbar.
• Type "System Restore" (without quotes) in the Search box and hit Enter or,
• Click on System Restore (when you see System Restore pop up  in the list of search results).
• Make sure the "Recommended restore" radio button is checked on the restore utility window.
• Click on Next and follow the instructions given.

Note: There is the option on the restore utility to select "Choose a different restore point". Unless you have a specific reason to select a different date and time than what Windows recommends, just select the recommended option stated in the steps above. If you choose to select another one, follow these steps:

Click on that desired date and time, and Windows 7 will perform a scan for any affected programs in that restore point.

Once completed, click Next and follow the instructions given.

Once you have selected the restore point, your system will start the restoring process, after which you will have to restart the system.

Another Safe way to Fix the Problem: can't clear print queue (phantom document?):

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